Tools
Tools to build, run and improve your organisation.
Every tool is free to try on a worked example: Harbourline Services, a fictional IT company, with the same people and figures in every tool. Create one free account to keep your own work in all of them; the same sign-in works in every tool. Working as a team? CollabForce365 and the Priority Decision Matrix already work for whole teams, and shared team versions of the other tools are being built: ask for a proposal on the Pricing page.
1 / Build it right first time
Design it before problems appear.
Who the customers are, how the business executes, where strategy goes, and how teams hand work to each other: agreed before the friction shows up as rework.
01 / Customers
Customer Value Canvas
Who your customers are, what they need, and how well you meet each need, against your strongest competitor.
02 / Execution
Business Execution Canvas® Builder
Design how your organisation executes, one of the 27 components of the Business Execution Canvas® at a time.
03 / Strategy
Strategy Deployment Canvas
Carry strategy down to named owners, dated projects and the indicators that show it is working.
04 / Teams
Structured Collaboration Canvas™
Agree every handoff between teams, checked from both sides and kept current.
2 / Run the business
Keep the work flowing.
Every day, week and month: each team’s work against real capacity, each process end to end, and the cross-team decisions only leaders can make.
05 / Daily work
CollabForce365
Plan each team’s work against real capacity and allocate it fairly. The system does the arithmetic; people make the decisions.
06 / Processes
Process Management
For process owners and managers: each process end to end, with value stream maps of how the work flows. Reads APQC’s framework and Microsoft’s business process catalog.
07 / Governance
Forum Decision Canvas
The monthly leadership forum’s decisions, owners and dates on one page, and back to the teams that raised them.
3 / Improve it
Find it, fix it, keep it fixed.
Find out where you stand, decide what to fix first, solve it properly and build the habit of improving every day.
08 / Diagnose
Business Execution Canvas® Diagnostic
Where you stand on all 27 components, from the people who do the work, by team and by level.
09 / Prioritise
Priority Decision Matrix
Rank what to fix first, against weighted objectives, cost and time.
10 / Solve
A3 Problem Solving
One problem on one sheet, from cause to new standard, reviewed by a mentor.
11 / Coach
Kata Storyboard
Daily coaching, one experiment at a time. Follows the Improvement Kata and Coaching Kata described by Mike Rother.
Worked example
One company, every tool.
Every worked example on this site uses the same company: Harbourline Services, a fictional IT services firm with 250 people and offices in Cork, Kraków, Pune and Hartford.
In 2025, Harbourline’s new services kept failing soon after go-live. Each team was doing its job well; the problems happened when work passed from one team to the next. One new service in three had a serious incident in its first 30 days.
Harbourline worked through the problem with these tools: measuring how it was run, ranking what to fix first and solving the top problem with an A3. By August 2026, serious incidents in new services had fallen to one in eight. Because every tool uses the same company, you can follow the work from one tool to the next.
The guides
Free guides to every canvas.
Practical guides to the Business Execution Canvas® at each level, the Structured Collaboration Canvas™, strategy deployment, and the Manifesto for Organisations with a Modern Workforce. Free when you register with your email.
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