Module 2 of 6
The Continuum of Specificity
When to be precise about the words people use across an interface, and when general language is enough.
Lessons
2.1The Continuum of SpecificityCompletedNotes savedAbout 10 minutes, with a short video2.2aToo general, too specific, inside a teamTeam leadersCompletedNotes savedAbout 10 minutes2.2bToo general, too specific, as a senior leaderSenior leadersCompletedNotes savedAbout 10 minutes2.3Check: general or specific enough for this audience?CompletedFive questions · About 5 minutes
About 25 minutes for each learner: lesson 2.1, the lesson for your track, and the check.
Lessons marked Team leaders or Senior leaders come in two versions. You only need the one that fits your role.
Course contents · This is the open version of the course. Your notes, progress and check scores are saved on this device, and in your account when you are signed in.